Refund Policy

Last Updated: March 19, 2025

1. Introduction

At SENDMailer, operated by Briteinno, we strive to ensure a fair and transparent refund process. This Refund Policy outlines the conditions under which refunds may be issued for credit purchases made on our platform. By purchasing credits, you agree to this policy.

2. General Policy

All credit purchases on SENDMailer are non-refundable except in cases of technical errors directly attributable to our platform, such as:

• Credits not being credited to your account after a successful payment.
• Duplicate charges for the same transaction.
• Service downtime preventing you from using your credits for an extended period.

3. Eligibility for Refunds

You may be eligible for a refund under the following conditions:

• Technical Issues: If credits are not delivered to your account within 24 hours of a successful payment due to a fault on our end.
• Duplicate Charges: If you are charged multiple times for the same transaction due to a processing error.
• Service Failure: If the Service is unavailable for more than 48 consecutive hours, preventing you from using your credits.

Refund requests must be submitted within 7 days of the purchase date. Requests made after this period will not be considered.

4. Non-Refundable Cases

Refunds will not be issued in the following cases:

• Unused credits remaining in your account.
• User errors, such as purchasing the wrong credit package or sending emails to invalid recipients.
• Dissatisfaction with campaign results (e.g., low open rates or click-through rates).
• Account termination due to violation of our Terms & Conditions.
• Changes in your business needs or decision not to use the Service.

5. Refund Process

To request a refund, follow these steps:

1. Email us at support@sendmailer.xyz with your account details (email address used for registration) and transaction details (e.g., payment confirmation email, date, amount).
2. Clearly explain the issue (e.g., credits not delivered, duplicate charge).
3. Provide any supporting evidence, such as screenshots of payment confirmation or error messages.

We will review your request within 3 business days and notify you of the outcome. If approved, refunds will be processed to your original payment method within 5-7 business days. Note that processing times may vary depending on your bank or payment provider.

6. Chargebacks and Disputes

If you initiate a chargeback or dispute with your payment provider without first contacting us, we reserve the right to suspend your account until the dispute is resolved. We encourage you to reach out to us directly to resolve any issues before filing a chargeback.

7. Changes to This Refund Policy

We may update this Refund Policy from time to time. Changes will be posted on this page, and we will notify you via email or on the Service. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

8. Contact Us

For questions about this Refund Policy or to request a refund, please contact us at support@sendmailer.xyz or +91-123-456-7890.