Privacy Policy

Last Updated: March 19, 2025

1. Introduction

At SENDMailer, operated by Briteinno, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our email campaign management services (the "Service"). By using the Service, you consent to the practices described in this policy.

2. Information We Collect

We collect the following types of information:

• Personal Information: When you sign up for SENDMailer, we collect your name, email address, phone number, and payment details.
• Usage Data: We collect information about how you use the Service, such as campaign creation details, email sending history, and analytics data (e.g., opens, clicks).
• Recipient Data: When you upload recipient lists, we store email addresses and any associated data you provide (e.g., names, custom fields).
• Technical Data: We collect device information, IP addresses, browser type, and operating system when you access the Service.
• Cookies: We use cookies and similar technologies to track user activity, improve the Service, and personalize your experience. You can manage cookie preferences through your browser settings.

3. How We Use Your Information

We use your information to:

• Provide and improve the Service, including campaign management and analytics.
• Process payments for credit purchases through our payment processor (e.g., PayU).
• Communicate with you about your account, updates, or support requests.
• Monitor and prevent fraud, spam, or illegal activities.
• Analyze usage trends to enhance user experience and develop new features.
• Comply with legal obligations, such as tax reporting or anti-spam laws.

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information in the following cases:

• Service Providers: We share data with trusted third-party providers (e.g., PayU for payment processing, email delivery services) to operate the Service.
• Legal Compliance: We may disclose your information to comply with legal obligations, such as responding to subpoenas or government requests.
• Business Transfers: If SENDMailer is involved in a merger, acquisition, or sale, your information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures, including encryption and access controls, to protect your data. However, no system is completely secure, and we cannot guarantee absolute security. You use the Service at your own risk.

6. Cookies and Tracking

We use cookies to:

• Authenticate users and maintain session data.
• Track usage for analytics purposes.
• Personalize content and ads (if applicable).

You can disable cookies in your browser settings, but this may affect the functionality of the Service.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the data we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request deletion of your data, subject to legal retention requirements.
• Opt-Out: Opt out of marketing communications at any time via the unsubscribe link in emails.

To exercise these rights, contact us at support@sendmailer.xyz.

8. International Data Transfers

SENDMailer operates globally, and your data may be transferred to and processed in countries other than your own, including India and the United States. We ensure that such transfers comply with applicable data protection laws, such as using Standard Contractual Clauses where required.

9. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the Service. We may also retain data to comply with legal obligations (e.g., tax records) or resolve disputes. Recipient data uploaded for campaigns is retained until you delete it or terminate your account.

10. Third-Party Links

The Service may contain links to third-party websites (e.g., PayU for payments). We are not responsible for the privacy practices of these websites. We encourage you to review their privacy policies.

11. Children’s Privacy

The Service is not intended for users under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected such information, please contact us to have it removed.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and we will notify you via email or on the Service. Your continued use of the Service after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

For questions about this Privacy Policy or our data practices, please contact us at support@sendmailer.xyz or +91-123-456-7890.